About the Company
Ecorobotix SA, a Swiss B-Corp company headquartered in Yverdon-les-Bains, develops AI-driven ultra-precise spraying technologies that help reduce the environmental impact of agriculture. Following the integration of Maya, an AI-powered turf and land management platform, into the Ecorobotix Group, we are looking for our future.
Job Description
Overall Purpose of the role
You will lead and scale Maya’s Customer Success function to ensure onboarding excellence, customer satisfaction, portfolio health, and long-term client retention. You will play a key role in driving the adoption of AI-native turf and land management solutions while building scalable customer success processes and services.
Your future assignments
Key Responsibilities
- Own and monitor portfolio health through User Health Scores and proactive customer engagement strategies.
- Drive onboarding excellence and ensure all clients achieve defined success criteria within the first 90 days.
- Design and manage customer satisfaction programs, including NPS, CSAT surveys, and seasonal business reviews.
- Launch and scale post-onboarding services such as annual reviews, seasonal coaching, and premium advisory offerings.
- Lead, coach, and support the existing Customer Success team while contributing to future team scaling and recruitment.
- Identify and implement automation opportunities within Customer Success workflows to support sustainable growth.
- Manage the beta program and structure customer feedback to support the product roadmap.
- Represent the voice of the customer in product, strategy, and leadership discussions.
- Prepare and deliver quarterly Customer Success performance reports to leadership.
Experience required
Qualifications
- Degree in engineering or agronomy or equivalent.
- Minimum 5 years of experience in Customer Success, Account Management, or client-facing leadership roles within a SaaS environment.
- Excellent command of English (C1+ required, written and spoken). French, German is a plus.
Experience / Technical Skills
- Proven experience scaling a Customer Success function in a growing SaaS company.
- Strong knowledge of Customer Success tools, CRM systems (Odoo or equivalent), health scoring, and workflow automation.
- Comfortable working in an AI-native environment using structured workflows and AI-based tools.
- Strong analytical and data-driven mindset with experience defining KPIs and interpreting dashboards.
- Knowledge of the turf, agriculture, or precision technology industry is considered an asset.
Soft Skills
- Structured and systems-oriented mindset with strong leadership capabilities.
- Excellent communication and stakeholder management skills.
- Entrepreneurial spirit, initiative, and adaptability in a fast-growing environment.
- Passion for innovation and the transition toward AI-driven turf management.
Five Steps to Join Our Team
We've streamlined the process. No detours, no surprises. Just an honest conversation between you and us.
1
Application
You apply online and tell us why this position interests you.
2
Pre-selection
We genuinely read every application carefully, review your profile, and arrange a brief interview.
3
Interview
A first exchange to get to know each other and check alignment on values.
4
Assessment
You show us your skills. We show you how we actually work.
5
Offer
We make our decision and send you an offer within the following days.
Your benefits at Ecorobotix
Culture & Transparency
Live our values through honest feedback.
Professional Growth
Personal development & career advancement to boost your skills and ambitions.
Balance & Flexibility
Manage your time between remote work and flexible hours.
Recognition & Loyalty
Efforts valued and a sabbatical leave every 4 years.
Protection & Future
Health insurance covered and pension plan (LPP) covered at 60%.
Work Environment
Ergonomic offices with complimentary coffee and fruit. Transport cost contribution.
Team Spirit
Strengthen our bonds at memorable team events.
Value Sharing
Stock Options (ESOP): become a stakeholder in our success.