After-Sales Regional Manager (Northeast USA)

Location

Candidates located anywhere in the Northeastern United States.

General Objective of the Role

As a member of the Ecorobotix Inc. team, the After-Sales Manager must be self-motivated with a preferred bachelor’s degree in Microengineering, Computer Science, Automation, Electronics, or the equivalent. The primary goal is he or she will become the strategic communication point between dealers and Ecorobotix Inc. You will be relied upon to give field feedback and exercise discretion and independent judgment directly related to the after-sales management of our dealer network. You must feel comfortable presenting and training in front of large and diverse audiences.

Reporting Lines & Interactions

This role reports directly to the Sales Manager. Internally, close collaboration with other members of the after-sales team and other teams of Ecorobotix Inc is required. Externally, interaction with dealers, farmers, partners, associations, trade shows, Agronomist and CCA’s among others is required.

• Deliver a world-class after-sales support experience to our dealers by providing training and development and professional answers to technical questions.
• Provide dealer training of L1 and L2 troubleshooting and repairs.
• Develop and manage long-lasting relationships with dealers and end users.
• Ensure diagnosis and technical support over diverse areas of expertise: control software, hardware, mechanics, and field applications.
• Manage dealer warranty claims to uphold overall satisfaction.
• Collaborate internally with other departments of Ecorobotix Inc. to ensure continuous improvement of our products, services, and workflows.
• Assist in creating support and troubleshooting technical documentation for both internal and external use.
• Continuous learning on products evolution and troubleshooting procedures.
• Available to travel domestically and internationally.

• Bachelor's degree in Microengineering, Computer Science, Automation, Electronics, or the equivalent; and/or
• Six or more years of proven hands-on experience in agricultural product support at the dealer and/or OE level.
• Must have a clean driving record.
• Must have a passport for international travel.
• Spanish speaking is a plus
• Excellent communication skills, both oral and written.
• High degree of independence, reliability, and a spirit of initiative.
• Dedicated person with systematic, goal-oriented working methods.
• Manage multiple projects simultaneously and meet deadlines.
• Computer skills. Proficient in Microsoft Word, Excel, and PowerPoint.
• Curious and analytical with all things electronics and mechanics.
• Sensitive to environmental issues and green technologies with a strong interest in innovative machines.