Spare parts ordering process - Ecorobotix
Overview:
This course is designed for Ecorobotix dealers and distributors with the goal to provide knowledge about how a spare parts order can be submitted, how it is processed by the After Sales team and how delivery can be organized in the most efficient way. By the end of the module, participants would have the knowledge about the processes and could confidently place spare parts orders.
Learning objectives:
- Acquire knowledge about what information needs to be provided for a spare parts order (quantity, ref. number, customer ref. number, etc.)
- Acquire knowledge about different spare parts orders and how these are processed
- Get familiar with order validation
- Understand the different delivery options
- Apply the best practices for a successful order treatment
Target Audience
Authorized Ecorobotix dealers, service center technicians, and customer support representatives.