After-Sales/Robotics Engineer – São Paulo State Area

Ecorobotix SA, a Swiss B-Corp company headquartered in Yverdon-les-Bains, offers innovative, robotic solutions to lessen the environmental impact of agricultural activities. We develop ultra-precise spraying technologies powered by artificial intelligence, allowing farmers to significantly reduce the use of chemicals in their fields. Join our dynamic, international team, and together, let's make agriculture more sustainable!

General objective of the role

As an After-Sales Engineer of the Ecorobotix SA team, you will be the strategic communication point between our clients and our R&D teams. Your main role will be to ensure that our customers can always carry out their tasks with our equipment. Remote and field troubleshooting will be an integral part of your role.  

Reporting lines and interactions 

This role reports directly to the After-Sales Business Development Manager. You will collaborate with different stakeholders such as colleagues, dealers, farmers, partners, associations, trade shows, agronomists and CCA's.

A day in the life of an After-Sales Engineer 

This job follows a seasonality, offering dynamic challenges and opportunities to collaborate with customers and distributors!

• Spring/Summertime: your focus is on providing hands-on support to our distributors. You’ll ensure that customers’ equipment runs efficiently by troubleshooting issues, offer solutions, and collect feedback to drive product improvements. This season also involves few trips to observe real-world conditions, working closely with distributors to strengthen relationships and ensure smooth operations. 
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• Wintertime: workload on live support decreases. Your focus shifts more on documentation enhancement, dealer training and/or work on side projects linked to continuous product and service improvements.  

“At Ecorobotix we say that the Pre-Sales and Sales teams sell the first machines, but After-Sales sell the rest.”

Key Responsibilities

• Ensure complex diagnosis and technical support over diverse areas of expertise: control software, hardware, mechanics, and field applications.
• Deliver a world-class after-sales support experience to our dealers by providing training and professional answers to technical questions.
• Assist in creating support and troubleshooting technical documentation for both internal and external use.
• Develop and manage long-lasting relationships with dealers and end users.
• Continuous learning on product evolution and troubleshooting procedures.
• Availability to travel domestically and in Brazil.

Qualifications 

• Bachelor’s degree in Robotics, Automation, micro-engineering, Computer Engineering, Electrical Engineering or equivalent.

Experience/ Skills

• 3+ years of proven hands-on experience in product support, troubleshooting at the dealer and/or OE level.
• Experience with Linux, Bash/Python scripting and git workflow.
• Experience with hydraulics, pneumatics, mechanics and electronics.
• A passport for international travel.
• A clean driving record.
• Excellent communication skills, both oral and written.
• High degree of autonomy, reliability, and a spirit of initiative.
• A dedicated person with systematic, goal-oriented working methods.
• Manage multiple projects simultaneously and meet deadlines.
• Curious and analytical around electronics and mechanics.
• Sensitive to environmental issues and green technologies with a strong interest in innovative machines.

Plus

• Knowledge of C++ or Java, as well as Docker and Ansible.
• Knowledge in agronomy and agricultural equipment.